Returns Policy

When seeking a return on a product, please contact The Luv Sum Head office on +612 95171642. Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.

Luv Sum Pty Ltd is not responsible for damage or loss as a result of shipments being returned to the freight location, or being undelivered as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the delivery date.

All issue’s must be reported within 24 hours of delivery.
We do not except any return’s unless agreed upon.